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Chat with usHow do I install my eSIM after buying?
Open the email we send you, then go to Settings › Mobile (iPhone) or Settings › Connections › SIM manager (Android) and choose “Add eSIM”. Scan the QR code and follow the prompts. It takes about a minute.
I didn’t get my QR code. What should I do?
Check your spam or promotions folder first. Still nothing? Message us with your order number and we’ll resend it right away.
Can I move my eSIM to a different phone?
Usually an eSIM can only be installed once, so install it on the phone you’re travelling with. If you change phones, contact us and we’ll see what we can do.
I scanned the QR code but can’t add the plan. Why?
The most common reasons: your phone is locked to your carrier, you’re not connected to Wi-Fi, or the code was already used. Check those, then message us if it still won’t add.
How do I switch my mobile data to the eSIM?
In Settings › Mobile Data, choose your MobiWonder eSIM as the data line and turn on data roaming for it. Keep your usual SIM on for calls and texts if you like.
Where do I find my ICCID?
It’s in your order email. On iPhone you’ll also find it in Settings › General › About, under your eSIM.
My eSIM is active but I have no data. What now?
Make sure data roaming is on for the eSIM and that it’s selected as your data line. Restart your phone. If it’s still not working, check the APN settings in our help centre or message us.
Can I use my eSIM as a hotspot?
On most plans, yes. A few local networks don’t allow it — each plan says clearly whether hotspot is included.