MobiWonder Limited – Privacy Policy
This Privacy Policy outlines how MobiWonder Limited (“MobiWonder,” “we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you interact with our website, mobile app, and eSIM-related services.
MobiWonder is committed to complying with applicable data protection laws and regulations, which may include but are not limited to the Personal Data (Privacy) Ordinance (Cap.486) of Hong Kong, the General Data Protection Regulation (EU) 2016/679 (GDPR), Taiwan’s Personal Data Protection Act (PDPA), and China’s Personal Information Protection Law (PIPL).
By using our website or services, you acknowledge and agree to the practices outlined in this policy. We may revise this Privacy Policy from time to time. Any updates will be reflected by the “last updated” date at the end of the policy. The English version of this policy will prevail in the event of inconsistencies with translated versions.
1. Information We Collect
To provide our services, we may collect personal information including but not limited to:
- Name, address, phone number, and email address
- Device information, browser type, IP address, and connection data
- Usage statistics and interaction data with our services
- Traffic data (used for communications and billing)
- Payment details including credit card and banking info
- Voluntary data such as age, gender, preferences, and interests (where applicable)
Some data is essential for service delivery. Without it, we may not be able to offer you certain products or services.
We may also collect non-identifiable, aggregate data automatically through your interactions with our website or app.
2. Use of Personal Information
With your consent where required, MobiWonder may use your personal data to:
- Provide and manage eSIM products and services
- Process orders, payments, and refunds
- Deliver service updates and communications
- Offer technical support and respond to customer inquiries
- Improve our services and user experience
- Administer marketing campaigns, loyalty programs, or promotions
- Carry out legal or regulatory obligations
- Prevent fraud or misuse of services
3. Disclosure of Personal Information
We do not sell or rent your personal information. However, we may share it with:
- Telecom partners and service providers supporting our services
- Payment processors and financial institutions
- Legal, regulatory, or law enforcement authorities as required
- Business affiliates (with your consent, where required)
We may also disclose information if necessary to enforce our Terms and Conditions, prevent fraud, or protect users and company interests.
If your personal information is transferred internationally, we ensure appropriate safeguards are in place to protect your data.
4. Data Security and Retention
We take technical and organizational measures to secure your data against unauthorized access, loss, or alteration. Only authorized personnel and service providers have access to your personal data.
Your data is retained only for as long as needed to fulfill the purposes stated or to comply with legal and contractual obligations.
5. Direct Marketing
With your prior consent, MobiWonder may use your personal data to send you promotional materials, newsletters, and offers about our services and those of our partners. You may unsubscribe at any time by contacting us at help@mobiwonder.com.
6. Cookies and Location Data
We may use cookies to improve your browsing experience and remember preferences. You can modify your browser settings to reject cookies if preferred.
Your location data may be used to personalize services or content and may be combined with other non-personal data to enhance our offerings.
7. Access and Correction
You have the right to access or correct your personal data. Requests will be processed within a reasonable timeframe. In some jurisdictions, a fee may apply.
8. Parental Consent
If you are under the age of 13, you must obtain consent from your parent or guardian before providing any personal information. We do not knowingly collect data from minors without parental permission. If we become aware of such data being collected without consent, we will delete it promptly.
9. Contact Us
For questions about this Privacy Policy or your personal data, please contact our Data Protection Team:
Email: help@mobiwonder.comolicy above, please write to our Data Protection Team at the following contact infomation: Email: service@atravel.world