{"id":36649,"date":"2024-09-11T06:48:26","date_gmt":"2024-09-11T10:48:26","guid":{"rendered":"https:\/\/mobiwonder.com\/%e5%b8%b8%e8%a7%81%e9%97%ae%e9%a2%98\/"},"modified":"2026-03-10T14:16:46","modified_gmt":"2026-03-10T18:16:46","slug":"faq","status":"publish","type":"page","link":"https:\/\/mobiwonder.com\/zh-hans\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n
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Frequently Asked Questions<\/h2>\n<\/div>\n<\/div>\n\n\n\n
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\"\"<\/figure>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
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How to download eSIM after purchase?<\/h6>\n
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<\/div><\/div><\/div><\/div>\n\n\n\n
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System will send serial number to Activate ESIM.<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n

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How to do if I didn\u2019t receive the QR code to download eSIM?<\/h6>\n
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<\/div><\/div><\/div><\/div>\n\n\n\n
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Please contact our Customer Service or send email to us.<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n

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Can I download eSIM profile to different handset?<\/h6>\n
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<\/div><\/div><\/div><\/div>\n\n\n\n
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No, each eSIM can only download in one handset.<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n

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Why cannot “Add Data Plan” after scanned QR code?<\/h6>\n
<\/div>
<\/div><\/div><\/div><\/div>\n\n\n\n
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Please ensure the handset is connected to WiFi and retry.<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n

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How to switch the mobile date to eSIM?<\/h6>\n
<\/div>
<\/div><\/div><\/div><\/div>\n\n\n\n
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Please check the Mobile Data is turned on, then select “Mobile Data – Data Plans – Turn On This Line”. If the problem still persists, please contact our Customer Service team.<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n

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How to check ICCID?<\/h6>\n
<\/div>
<\/div><\/div><\/div><\/div>\n\n\n\n
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If the Mobile Data is turned on, please check the ICCID in “General – About – ESIM”.<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n

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I already activated the eSIM, but the handset cannot connect to mobile data, what can I do?<\/h6>\n
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<\/div><\/div><\/div><\/div>\n\n\n\n
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Please restart your handset or upgrade the iOS version to retry.<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n

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Why I cannot share hotspot with eSIM?<\/h6>\n
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<\/div><\/div><\/div><\/div>\n\n\n\n
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Due to different handset version, if you face hotspot sharing issue with your eSIM, please follow below steps:<\/p>\n\n\n\n

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  1. Ensure your phone is not a contract or locked phone<\/li>\n\n\n\n
  2. Switch off the VPN<\/li>\n\n\n\n
  3. Switch on the data roaming<\/li>\n\n\n\n
  4. Set the eSIM as primary<\/li>\n\n\n\n
  5. Ensure the iOS latest version is installed<\/li>\n\n\n\n
  6. Use a physical SIM to connect to Internet, then switch on the personal hotspot function, then switch to connect Internet using eSIM. Please retry several times and restart handset.<\/li>\n\n\n\n
  7. If the problem still persists, please contact our Customer Service team.<\/li>\n<\/ol>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
    <\/div>\n","protected":false},"excerpt":{"rendered":"

    Frequently Asked Questions<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-36649","page","type-page","status-publish","hentry"],"blocksy_meta":[],"yoast_head":"\nFAQ - MobiWonder<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/mobiwonder.com\/zh-hans\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"zh_CN\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - MobiWonder\" \/>\n<meta property=\"og:description\" content=\"Frequently Asked Questions\" \/>\n<meta property=\"og:url\" content=\"https:\/\/mobiwonder.com\/zh-hans\/faq\/\" \/>\n<meta property=\"og:site_name\" content=\"MobiWonder\" \/>\n<meta property=\"article:modified_time\" content=\"2026-03-10T18:16:46+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/mobiwonder.com\/wp-content\/uploads\/2024\/09\/faq@2x-1.png\" \/>\n\t<meta property=\"og:image:width\" content=\"923\" \/>\n\t<meta property=\"og:image:height\" content=\"632\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u9884\u8ba1\u9605\u8bfb\u65f6\u95f4\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 \u5206\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/mobiwonder.com\/zh-hans\/faq\/\",\"url\":\"https:\/\/mobiwonder.com\/zh-hans\/faq\/\",\"name\":\"FAQ - 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