If you’re encountering an error message while trying to install your eSIM, don’t worry — it’s usually something simple. Here are a few things to check:
- Mobile Network Connection: Make sure you’re connected to a stable mobile or Wi-Fi network during installation.
- Available eSIM Slots: Some devices have a limit on how many eSIMs can be stored. You may need to remove an old one to free up space.
- Previously Installed eSIM: If this eSIM has already been installed once, it can’t be reused. eSIMs are generally single-use only.
Still stuck? Reach out to our support team at help@mobiwonder.com and we’ll help you get sorted!
Have other questions? Email us
Send your inquiry to help@mobiwonder.com, please include your device type and order number.