If you’re experiencing slow data while using your MobiWonder eSIM, it may be due to signal coverage, local congestion, or temporary network issues. Here are a few steps you can take to troubleshoot on your Android device: Toggle Airplane Mode…
If you’re experiencing slow data speeds while using your MobiWonder eSIM on a Google Pixel device, it could be due to factors like network congestion or signal coverage. Here are a few steps you can take to troubleshoot the issue:…
If you want to temporarily stop using an eSIM without deleting it, you can easily turn it off in your device settings. Here’s how: On iPhone (iOS) On Android This will deactivate the eSIM without uninstalling it, so you can…
If you can’t find the answer you’re looking for in our help articles, our support team is here to help! For any questions or issues, the best way to reach us is by sending an email to help@mobiwonder.com. We’ll get…
At the moment, MobiWonder doesn’t support topping up existing eSIMs. Instead, we recommend purchasing a new eSIM plan and activating it before your current one expires or runs out of data. This way, you can stay connected without any interruptions.…
Here’s what you need to know about MobiWonder’s refund policy: Refunds for Non-Activated Plans If you haven’t installed your eSIM or activated the data plan, you’re eligible for a full refund within 30 days of purchase. Just contact us to…
Invoices are automatically provided to our business (B2B) customers. If you’re a personal (B2C) customer and need an invoice, just reach out to our support team at help@mobiwonder.com — we’ll get back to you as soon as possible. If you…
Once your plan’s validity period ends, any remaining data will expire along with it. Unfortunately, unused data can’t be carried over or recovered after the plan expires — so be sure to use it before the time runs out! Have…